Terms & Conditions

Your use of the website is deemed acceptance of our terms and conditions.

Product Descriptions

Each product is sold subject to its product description which sets out specific details relating to that product. This includes, without limitation, product dimensions, colours, delivery conditions and additional guarantees.

We take all reasonable care to ensure that all details, descriptions and prices on this website are accurate. However, errors can occur. If an error is discovered for any product you have ordered, we will inform you and ask you whether you wish to continue with your order or cancel it.

Pennells Reserves The Right To:

  1. Modify or withdraw, temporarily or permanently, the whole or part of, this website with or without notice. Garden Store shall not be liable for any modification to or withdrawal of the website.
  2. Change the terms and conditions without notice. The use of this website following such change shall be deemed to be acceptance of such change. We therefore advise users to regularly check the Terms and Conditions to determine if they are acceptable.

Ordering Goods

If you make any mistakes during your order, you can correct any input errors right up until you confirm payment.

Sometimes unintentional inaccuracies will appear on the site (e.g. the price, description or availability of a product you have ordered). Please note the contract is only completed on us sending the product for delivery and on occasion if mistakes are made such as price then we reserve the right to cancel the order and refund any monies paid (even if you have received a confirmation email).

Substitute Products

In the event of a product being unavailable (for any reason), you will be contacted to discuss potential substitute goods. If the substituted goods are not suitable then a refund will be given. If you agree to the substitute goods, once received if they are deemed unsuitable they will be refunded along with the cost of delivery.

Out Of Stock And Busy Periods

If we encounter any delays to your order or if the item you have ordered is out of stock, we will let you know as soon as possible and provide you with an estimated delivery date. If we cannot provide you with this you will be offered a full refund.

Whilst we make every effort possible to deliver your goods as quickly as possible, sometimes we can get very busy during peak sale periods and some items will sell out very quickly. At these times to avoid disappointment please order your goods as early as possible.

Restrictions - Age Requirements

We have available online a large range of gardening products, and some of the products that we sell, for example, garden tools or fertilisers, can be unsafe or dangerous to children. It is therefore a condition of purchase that you are aged 18 or over at the time you make the purchase from us. If you are aged under 18, please ask your parent or guardian for assistance.


We deliver to the UK only. All of our orders are dispatched via our courier delivery service. We instruct all our couriers to complete deliveries to the address you have stated on your customer order. To ensure the product reaches you in good condition and you are satisfied with your goods all our courier deliveries are completed on a “Proof of Delivery service. This means that the courier will deliver to your address and require a signature for acceptance of goods by you.

Delivered By Our Courier Partners

We aim to despatch products that are in stock within 24 hours of receipt of order, meaning you should receive your goods within 48-72 hours of ordering. However please be aware that during peak delivery times such as Christmas delivery maybe longer.

Orders received on Friday after 1pm will not be dispatched until the following Monday and will be delivered to you typically on Tuesday or Wednesday (excluding Bank Holiday Mondays where the item will be despatched on Tuesday).

Our Responsibilities To You

We are only be liable to you for losses that were reasonably foreseeable to both you and us at the time you placed your order.

We sell products for personal use in your home or garden only and therefore cannot be liable for business losses such as loss of data, loss of income or other loss of business.

Our total liability to you in any case will not exceed the total price charged to you. Nothing in this paragraph limits, attempts to limit, or affects our liability to you through our negligence or where a product we may supply to you is found to be unsafe.


Shop at Pennells in the comfort of your own home...

Shopping just got a lot more easier with our new and improved Pennells webshop! Simply select the items you'd like to purchase and choose from either delivery straight to your door or click and collect from one of our centres.

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