Delivery Information
Nationwide Delivery £4.99 – Free for orders over £50
We use DPD 24 Hour for fast, reliable next-day delivery across the UK.
- Monday–Friday service (excluding bank holidays).
- Orders placed before 10am are dispatched the same working day.
- Items will be delivered the next working day.
- Tracking & Updates:
- Full DPD tracking provided once your order is dispatched.
- A 1-hour delivery time slot on the day of delivery with options to reschedule, leave with a neighbour, or choose a safe place.
For Outdoor Furniture sets that are available for National Delivery, your items will be delivered by Kime - The Pallet Network.
- Your pallet will be delivered to a suitable kerbside location close to your property.
- Your order will be delivered within two working days with Kime - The Pallet Network.
- A tracking number will be sent to your shortly after your purchase.
- The delivery person will unload the package onto your pavement or driveway, it is then your responsibility to bring it inside.
- On occasion, a pallet maybe included which is your responsibility to dispose of.
- If you have any delivery instructions you wish for us to pass on, please contact online@pennells.co.uk
Undeliverable Delivery Policy:
If a shipment is deemed undeliverable due to customer error or inaction (including incorrect address, failure to respond to courier contact, or refusal of delivery), the customer will be responsible for all associated costs. These may include:
- Return shipping charges
- Redelivery charges
- Administrative handling fees
These costs will be invoiced or deducted before reshipment or refund is processed.
Payment information:
- A transaction placed online is paid for through Stripe.
- Refunds are issued through Stripe and take 5 to 10 working days to process.
- Please note a transaction may not be received instantly.
- If click and collect is the preferred option – this has be paid online before collection.
- If the item is faulty or has arrived damaged we will provide one return label for the customer.
- If the item is unwanted or an accidental purchase the customer will need to pay for the returns label themselves.
Pennells Local Delivery: 10-20 Miles £30 Charge & 20-30 Miles £40 Charge.
We deliver larger items using our Pennells Local Courier Service.
- Delivery within up to 10 days.
- Our team will call the day before delivery to confirm availability.
- A suitable delivery date will be arranged with you.
Free Local Delivery:
- Free on orders over £500 to the following postcodes:
LN1-LN6, NG34, NG24, NG23, DN36
- Free on orders over £1,000 to the following postcodes:
LN7-LN13, PE20–PE25, NG12–NG33, DN1–DN22, DN31–DN41, S80, S81
Assembly Service (Optional)
If your order is delivered by Pennells Courier, you can add furniture assembly for £75. Please select this option at checkout.
For more information, please enquire with online@pennells.co.uk for delivery on garden furniture.
Please email the team at online@pennells.co.uk if you have any webshop enquiries.
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