src

Your Lincolnshire gardening experts since 1780

Delivery Information

Nationwide Delivery £4.99 – Free for orders over £50

We use DPD 24 Hour for fast, reliable next-day delivery across the UK.

  • Monday–Friday service (excluding bank holidays).

  • Orders placed before 10am are dispatched the same working day.

  • Items will be delivered the next working day.  

Tracking & Updates:

  • Full DPD tracking provided once your order is dispatched.

  • A 1-hour delivery time slot on the day of delivery with options to reschedule, leave with a neighbour, or choose a safe place.

 

Undeliverable Delivery Policy:

If a shipment is deemed undeliverable due to customer error or inaction (including incorrect address, failure to respond to courier contact, or refusal of delivery), the customer will be responsible for all associated costs. These may include:

  • Return shipping charges

  • Redelivery charges

  • Administrative handling fees

These costs will be invoiced or deducted before reshipment or refund is processed.

 

Payment information:

  • A transaction placed online is paid for through Stripe.

  • Refunds are issued through Stripe and take 5 to 10 working days to process.

  • Please note a transaction may not be received instantly.

  • If click and collect is the preferred option – this has be paid online before collection.

  • If the item is faulty or has arrived damaged we will provide one return label for the customer. 

  • If the item is unwanted or an accidental purchase the customer will need to pay for the returns label themselves. 

 

Click here to view our Terms & Conditions. Click here to view our Privacy Policy.

Pennells Local Delivery: £12.99

We deliver larger items using our Pennells Local Courier Service.

  • Delivery within up to 10 days.
  • Our team will call the day before delivery to confirm availability.
  • A suitable delivery date will be arranged with you.

 

Free Local Delivery:

  • Free on orders over £100 to the following postcodes:

LN1-LN6, NG34, NG24, NG23, DN36

  • Free on orders over £1,000 to the following postcodes:

LN7-LN13, PE20–PE25, NG12–NG33, DN1–DN22, DN31–DN41, S80, S81

 

Assembly Service (Optional)

If your order is delivered by Pennells Courier, you can add furniture assembly for £75. Please select this option at checkout.

Please email the team at online@pennells.co.uk if you have any webshop enquiries.

Shop at Pennells in the comfort of your own home...

Shopping just got a lot more easier with our new and improved Pennells webshop! Simply select the items you'd like to purchase and choose from either delivery straight to your door or click and collect from one of our centres.

Go to shop