Delivery Information

Standard Deliveries - Free delivery on orders over £100*

  • We aim to deliver to you within 7-10 days of your order under normal circumstances but should this not be possible we will contact you ahead of dispatch.

  • If ordered with larger items marked 2 Man or Pallet Deliveries the items will be combined with that delivery method.

  • We offer a Yodel 48 Hour delivery service with a cost of £3.99 for smaller products and £5.99 for heavier and larger products.

  • Please note should it require a 2 man lift there may be a surcharge to pay

  • Please email the team at if you have any queries about the delivery of an item or for other general enquiries. We'll be happy to help.

  • Please email for further details.

Collections for our YODEL service are Monday - Friday at 1PM.

Collections for our Royal Mail service (giftcards) are Monday - Friday at 3:30PM.

Any order placed before 11am will be dispatched the same day (this excludes weekends).

Payment information:

  • A transaction placed online is paid for through Stripe

  • Please note a transaction may not be received instantly.

  • If click and collect is the preferred option – this has be paid online before collection.

  • If the item is faulty or has arrived damaged we will provide the returns label for the customer. 

  • If the item is unwanted or an accidental purchase the customer will need to pay for the returns label themselves. 

*To local postcodes only - non local postcodes will require a charge of £40 if order is under £1000.

Shop at Pennells in the comfort of your own home...

Shopping just got a lot more easier with our new and improved Pennells webshop! Simply select the items you'd like to purchase and choose from either delivery straight to your door or click and collect from one of our centres.

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