Delivery Information

Standard Local Deliveries - Free delivery on orders over £100*

• We aim to deliver to you within 7-10 days of your order under normal circumstances but should this not be possible we will contact you ahead of dispatch.

• If ordered with larger items marked 2 Man or Pallet Deliveries the items will be combined with that delivery method.

• We offer a Yodel delivery service with a cost of £3.99 for smaller products and £5.99 for heavier and larger products. Collection days for deliveries through Yodel are Monday, Wednesday & Friday. 

• Please note should it require a 2 man lift there may be a surcharge to pay

• Please email the team at online@pennells.co.uk if you have any queries about the delivery of an item or for other general enquiries. We'll be happy to help.

• Please email online@pennells.co.uk for further details.

Collections for our YODEL service are Monday - Friday at 1PM.

Collections for our Royal Mail service (giftcards) are Monday - Friday at 3:30PM.

Any order placed before 11am will be dispatched the same day (this excludes weekends).

National Deliveries:

• Nationwide deliveries are available for orders outside our local delivery areas.

• Standard delivery charge is £80.

• Orders placed before 3pm will be collected by our external courier within 24 hours unless instructed otherwise. 

• Orders placed after 3pm will take up to 48 hours to be collected by our external courier. 

• Deliveries will be up to 48 hours after placing an order however, specific days to deliver is optional - if you wish to have a specific date, please make a note of this when placing an order.

• Delivery will be between 9am-5pm & an allocated timeslot will be confirmed on the day of delivery. 

• To view our Terms & Conditions, please click here.

Payment information:

• A transaction placed online is paid for through Stripe

• Refunds are issued through Stripe and take 5 to 10 working days to process

• Please note a transaction may not be received instantly.

• If click and collect is the preferred option – this has be paid online before collection.

• If the item is faulty or has arrived damaged we will provide one return label for the customer. 

• If the item is unwanted or an accidental purchase the customer will need to pay for the returns label themselves. 

*To local postcodes only - non local postcodes will require a charge of £40 if order is under £1000.