Welcome to the Pennells Members Club!
Get exciting new offers each month plus a bunch more...
Why should you join?
Enjoy all the great benefits of the popular Pennells Garden Centre membership on your phone or through our website.
Members can log in through the Pennells App or through the website and view all their coupons, points balance, points history and more.
With the App, you can get special members only offers and rewards straight to your phone!
Present the coupons and account number at one of the tills and receive all the great exclusive offers yet to come.
Exclusive deals and offers...
Some of the perks you'll experience with the Pennells Loyalty System:
1 Point for every £2 spent!
These can be redeemed against purchases
Receive exclusive offers and vouchers
Each month, throughout the year
Receipts straight to your phone!
Your account keeps a copy of your receipt on your phone or customer environment page on the website
How do I view vouchers on your website?
In the right corner, you will see 'Sign In' next to a little icon. Here you can sign into your account using your card number or email address and password or postcode. To see your vouchers, simply press 'Coupons' then change the tab that says 'Discounts' to 'Promotions'. There you will be able to see all your vouchers available to you.
I've signed up but can't see any vouchers?
In order to get vouchers, you will need to sign up before the 1st of each month. If you sign-up after this date, you will receive next months vouchers.
I've got points on my card - what are they and how do I redeem them?
A point is equivalent to 1p when gained on your account - if you have 100 points this means you have £1 that's available to be taken off a transaction. Your points can be redeemed against purchases in our Garden Centres, Restaurants and Food Halls (not including any concessions on-site). All you'll need to do is tell a member of staff at the tills you would like to redeem them.
What do I do if I can't show/remember my account number at checkout?
If you cannot remember your account number or having trouble showing it, you can ask our till staff to search your account using the customer search option available on our tills. Simply tell the staff member your name and postcode and they will be able to find you on our system meaning no missing out on points!
I just realised I forgot to show my customer account at checkout, how do I get my points?
If you forgot to show your customer account at checkout, email email@example.com with the transaction number found at the bottom of the receipt underneath the barcode and your account number - someone from our team will add the transaction onto your account for you.