Refunds & Returns Information


All goods will be delivered by our own drivers or via courier on occasion.

Please inspect your order upon delivery. If your outer package is damaged please do not accept the goods.

On acceptance of your goods, if you find them faulty then please contact the centre on . We will try to do our best to solve your issue but sometimes we will need to have the goods returned to us.

We ask that you pack the goods the same way that they arrived and that all parts and manuals are included.

Assuming, on receipt of the goods, we find the fault is genuine we will replace the goods and send them back to you at no cost to you.

If you change your mind and do not wish to keep the goods then you have 14 days to return them from delivery to us for a full refund. You will need to pay for this cost.

If you decide to cancel your order after the goods have been despatched you will need to send them back at your cost.


All Refunds will be returned on the card you used for payment of the goods. Please allow 5 working days for the refund to reach your account from our receipt of the returned goods.

Parcels returned to us undelivered or refused are charged at £10 to help cover the Courier charge, any additional distance charges may also be added. This is not charged on agreed returns.

Shop at Pennells in the comfort of your own home...

Shopping just got a lot more easier with our new and improved Pennells webshop! Simply select the items you'd like to purchase and choose from either delivery straight to your door or click and collect from one of our centres.

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