Refunds & Returns Information

Returns

All goods will be delivered by our own drivers or via courier on occasion.

Please inspect your order upon delivery. If your outer package is damaged please do not accept the goods.

On acceptance of your goods, if you find them faulty then please contact the centre on lincolngc@pennells.co.uk . We will try to do our best to solve your issue but sometimes we will need to have the goods returned to us.

We ask that you pack the goods the same way that they arrived and that all parts and manuals are included.

Assuming, on receipt of the goods, we find the fault is genuine we will replace the goods and send them back to you at no cost to you.

If you change your mind and do not wish to keep the goods then you have 14 days to return them from delivery to us for a full refund. You will need to pay for this cost.

If you decide to cancel your order after the goods have been despatched you will need to send them back at your cost.

Refunds

All Refunds will be returned on the card you used for payment of the goods. Please allow 5 working days for the refund to reach your account from our receipt of the returned goods.

Parcels returned to us undelivered or refused are charged at £10 to help cover the Courier charge, any additional distance charges may also be added. This is not charged on agreed returns.