Privacy Policy
Privacy Policy
How we use your personal information
About us
Pennells Garden Centres is known as the ‘Controller’ of personal data that
we collect about you. We process and hold your information in some
instances related to the nature of our business. This notice will explain
how we use and share your information.
Why do we collect personal information?
How do we collect personal data?
Information may be collected in several different ways but predominantly as
set out below:
Face to Face
If you attend one of our garden centres we may collect your personal data.
Telephone Calls
If you telephone one of our garden centres personal data may be recorded
dependent on the nature of the call.
Emails
If you email one of our garden centres we may keep your email address and
the email as evidence of contact. We are unable to guarantee the security
of any email contact initiated by you and we recommend that you keep the
amount of confidential information to a minimum.
Using our website
In order to provide you with a personalised experience while using our
Website, we may collect and process information about you, including but
not limited to your name, address, contact details such as your email
address and phone number and date of birth, products you buy and
information about the way you have viewed and used our website ( personal information).
The most common ways in which we collect information about you are as
follows.
· Ordering Products – we currently do not offer the ability for customers
to order products on our Website but if this facility is introduced or if
you correspond with us by phone or e-mail you will give us personal
information necessary to process, confirm and complete your order. This
will include your delivery address and your payment card details.
· Social Media – you may give us information when you participate in
discussions or other social media functions on our Website or other social
media accounts.
· Registering – if you decide to register as a customer on our Website, you
will complete a registration form which requests personal information about
you.
· Competitions, Promotions and Surveys – if you enter any competition or
promotion we run, you will provide personal information to us.
· Your Preferences – you may choose to provide us with information about
your marketing preferences to enhance and personalise your use of our
Website.
· Email data is securely stored within our email server. Once marketing /
news opt in is ticked the email address is automatically added to our
mailing list. Data is then held in our secure mailing list for future
marketing correspondence.
Credit Debit Card
Card payments made in store are routed through Worldpay UK. Card details
are not stored in any of our local systems on our premises. Only the last
four digits of your card number are available to our administrative staff.
The first twelve digits are hidden so that our staff cannot see your full
card details.
CCTV
We have installed CCTV systems in our garden centres used by members of the
public for public and staff protection as well as crime prevention and
detection. In all locations signs are displayed to notify you that CCTV is
in operation and who to contact for further information about the system.
We will only disclose images for the purpose as stated above. CCTV images
will not be released to the media for entertainment purposes or placed on
the internet.
We will not keep CCTV images for longer than necessary.
COOKIES
The Website uses cookies. Cookies are tiny text files which identify your
computer to our server as a unique user when you visit certain pages on the
website and they are stored by your Internet browser on your computer’s
hard drive. Cookies can be used to recognise your Internet Protocol
address, saving you time while you are on the Website. If you want to find
out more information about cookies, go to http://www.allaboutcookies.org or
to find out about removing them from your browser, go to
http://www.allaboutcookies.org/manage-cookies/index.html.
Google Analytics
Like most websites, this site uses Google Analytics (GA) to track user
interaction. We use this data to determine the number of people using our
site, to better understand how they find and use our web pages and to see
their journey through the website. Although GA records data such as your
geographical location, device, internet browser and operating system, none
of this information personally identifies you to us. GA can record your
computer’s IP address which could be used to personally identify you but
Google do not grant us access to this. As of 8th May 2018 we have taken
steps to ensure that your IP address will be anonymised, meaning you cannot
be personally identified by Google. GA makes use of cookies, details of
which can be found on Google’s developer guides. Disabling cookies on your
internet browser will stop GA from tracking any part of your visit to pages
within this website.
_utma: This cookie is used to determine new and returning visitors. It has
an expiration time of 2 years. If the ga.js library is executed and no
_utma cookie exists, this will be recorded as the users’ first visit and a
_utma cookie will be set. If a _utma cookie is already in place, the
expiration time is reset and the user is recorded as a return visitor.
_utmb: This cookie is used to determine a new session. The cookie is set
when the ga.js library executes and there is no _utmb cookie in place. It
has an expiration time of 30 minutes, therefore if a user is inactive for a
period longer than this, a new cookie will be set when the library executes
and the interaction will be recorded as a new session.
_utmz: This cookie is used to determine the traffic source, medium,
campaign name and campaign term which delivered the user to your website.
It is created when the javascript library executes and expires after 6
months. This helps Google collect the data which can then help them to
determine which traffic sources assist conversions within the multi-channel
section of Analytics.
_utmv: This cookie is used for storing visitor-level custom variable data.
It is created when the _setCustomVar method is used with a visitor level
custom variable. Like the _utma cookie, this cookie expires after 2 years
and is reset each time the user visits your site before the expiration of
the cookie.
PHP Session ID
This expires at the end of the browser session holds the ID of the session,
to ensure the user experience is as streamlined and efficient as possible.
Google AdWords
This helps us to see which pages helped lead to contact form submissions.
This allows us to make better use of our paid search budget.
Facebook Advertising
We use Facebook advertising conversion tracking and re-targeting pixels,
which allows us to collect or receive information from your website and
elsewhere on the internet and use that information to provide measurement
services and target advertising.
DoubleClick
We log when users view specific pages, allowing us to provide targeted
advertising in the future.
Your rights
You have several rights which relate to your personal data.
You are entitled to request access to any personal data that we may hold
about you and you can also request a copy.
Where we are relying on your consent to process personal data you have the
right to withdraw your consent at any time.
You can also request that we correct any personal data that we may hold
about you that you believe is inaccurate. You may also request the deletion
of any personal data that we may hold about you.
We are obliged to consider and respond to any request within one calendar
month.
Further information
If you wish to make a request or complaint regarding how your personal data
has been handled please contact:
Admin@pennells.co.uk
Alternatively, you can contact:
The Data Administrator
Pennells Holdings Ltd, Newark Road, South Hykeham, Lincoln LN6 9NT
If you are not satisfied with our response or believe we are not processing
your personal data in accordance with the law you can complain to the
Information Commissioner’s Office (ICO) www.ico.org.uk
This policy is applicable to all the companies trading with the group
Pennells Holdings Ltd Trading as Pennells Garden Centres, Newark Road,
South Hykeham, Lincoln, LN6 9NT Registered in England No 6008273
Pennells Estates Ltd, Trading as Pennells Garden Centre, Humberston Road,
Cleethorpes, DN36 4RW Registered in England No 233474
Pennell and Sons Ltd, Trading as Pennells Garden Centre, Newark Road, South
Hykeham, Lincoln, LN6 9NT Registered in England No 322130
Sleaford Garden Centre and Farm Shop Ltd, Trading as Four Seasons Garden
Centre and Farm Shop, London Road, Silk Willoughby, Sleaford, NG34 8NY
Registered in England No 04508640
The Gardener's Club
We send regular offers and vouchers by email to our club members. We do not share our mailing list with anyone else. To join please add your email address below